Shipping & Returns
We ship all of our parcels through Australia Post (Regional areas) and Fastway Couriers (Metro areas). We aim to get your goods to you in the fastest way possible and reserve the right to choose which shipping method to use.
When an order is placed, an estimate of postage will be calculated. This estimate is what will be charged at the time of placing your order. If your order is over $220, FREE SHIPPING* will be applied to your order (*excludes orders over 8KGs).
We don't have a flat rate postage because we want to get you the best value for your shipping. We don't make a profit from shipping.
We make sure your package leaves our warehouse in very good condition. This means that all products are undamaged and the box has good structural condition.
Please note, Australia Post does not normally deliver above ground floor. For more information on Australia Post and their operating hours and procedures, please visit their website at http://auspost.com.au/. For details on Fastway Couriers, please visit their website at www.fastway.com.au.
Freedom Health Foods assumes no responsibility for lost or damaged orders during shipping. Please note, that some items are shipped at your own risk and these are covered in the terms and conditions.
- - An estimate of postage will be calculated according to the Express Postage cost from Australia Post. An additional $5.00 fee will apply for all Express orders to push your order to the front of the queue. If you don't want to pay this fee, please use normal shipping methods
- - Express Parcels cannot be insured.
- - Express Parcels can be left at the door.
At Freedom Health Foods, we pride ourselves on providing the highest quality products, and at all times we aim to ensure 100% customer satisfaction! So, if you receive any product which is damaged, or does not match the description of what you ordered, we’ll definitely agree to replace or refund.
We do however ask that you email us within 48 hours of receiving your goods and provide us with photo evidence so we can verify your claim. Once we’ve verified your claim we’ll either send out a replacement product or issue a complete refund of the purchase price.
Unfortunately, we do not consider a change of mind (opinion) or incorrectly ordered goods as justification for either a replacement or refund. As a customer, it is YOUR responsibility to ensure that all goods purchased are intended and correct. As such we ask all our customers to please check and verify items before finalising any purchase.
All emails regarding returns should be sent to firstname.lastname@example.org.
If you have any warranty, payment or return dispute, please email us on the above address so we can have your problem resolved as quickly as possible.